Senior Systems Manager

Build and maintain an appropriately motivated skilled team

• • Build and maintain a motivated, skilled team for system operations.
  • Establish a robust onboarding process to help new team members integrate smoothly into operations and culture.
  • Implement comprehensive training programs tailored to both technical and business requirements.
  • Continually strengthen and adapt team capability in response to evolving needs.
  • Allocate work effectively by matching responsibilities to individual strengths and developmental goals.
  • Optimize individual and team performance while fostering engagement and growth.
  • Lay the foundation for a cohesive, empowered team ready to deliver on strategic objectives and adapt to future challenges.

Contribute to the ongoing improvement of processes, technology and architecture to achieve operational excellence.

• • Proactively seek opportunities to streamline workflows, improve system performance, and embed best practices across the team.
  • Regularly review operational procedures and recommend process refinements to enhance efficiency, reduce risk, and support business objectives.
  • Recommend the adoption of emerging technologies to ensure the technology stack is scalable, resilient, and in line with organizational strategy.
  • Utilise advanced problem-solving skills and methodologies (e.g., root cause analysis, incident trend analysis) to resolve system issues promptly and effectively.
  • Foster collaborative troubleshooting, encourage knowledge sharing, and document solutions to build organizational learning and prevent problem recurrence.
  • Apply strong analytical skills to dissect complex problems and provide actionable input into solution architecture and implementation.
  • Develop a comprehensive understanding of system architecture integration points and dependencies; work with platform owners and infrastructure teams to maintain supporting components.
  • Anticipate and address integration risks, keeping reliability and scalability in focus.
  • Participate in forums and provide feedback on solution blueprints for sustainable technology outcomes.
  • Ensure systems comply with IT governance frameworks and information security policies and address non-conformities promptly.
  • Stay informed of regulatory and compliance requirements, integrating them into operational controls and process improvements.
  • Take ownership for addressing risks identified by internal and external audits, develop corrective actions, and monitor progress until closure.
  • Align with IT Business Continuity Planning (BCP) by maintaining and testing application BCP documentation for minimal business disruption.
  • Maintain and periodically review a three-year technology and business roadmap to anticipate business requirements, technology trends, and resource needs, enabling proactive system management and innovation.

Understand the IT and Business strategy and translate into a one-year systems operating plan

• • Proactively identify business impacts and direct the resolution
  • Plan and prioritise projects and workload to deliver to the operating plan
  • Provide resource and budget estimates as input into the ITS planning and budget process and in response to development request

• • Conduct regular reviews of business processes and technology alignment to anticipate areas where IT initiatives may affect business operations.
  • Engage with business stakeholders to surface emerging challenges and opportunities tied to technology deployments.
  • Establish clear channels for feedback and issue escalation to ensure rapid identification and response to business-impacting events.
  • Lead the coordination and implementation of corrective actions to resolve identified impacts, collaborating cross-functionally as needed.

Contribute to Business Case formulation

Contribute to the assessment and selection of applications, solutions, and services (e.g. RFP, RFI)