Applications Support Engineer .Net

Job Description

Key Responsibilities:

• Test and implement application solutions
• Operational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievement
• Involvement with projects, where applicable
• Technical solutions and/or configuration
• Vendor liaison, where applicable
• Technical advice provided to team members and juniors

Qualifications and Experience:

• A relevant tertiary qualification
• Experience with C# and associated development tools
• Classic ASP and/or ASP.NET development experience
• MS SQL Server experience with Transact-SQL language skills
• MS SQL Reporting Services experience
• MS SharePoint and/or Kafka experience (advantageous)
• REACT / Next.JS (advantageous)
• Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageous
• Excellent communication skills (both written and verbal)

Skills:

• IT Architecture
• Database Administration
• IT Support Troubleshooting
• Quality Management and Assurance
• System Design
• Systems Integration
• Service Management Processes
• Cyber Security Compliance
• Cyber Digital Forensics Analysis
• Cyber Security Customer Support
• Cyber Security Strategy Management
• Cyber Security Monitoring and Reporting
• Vulnerability and Penetration Testing

Behaviours:

• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Consistently makes timely, well-rounded and informed decisions
• Leverages new technology to enhance productivity, improve problem solving, and support business growth
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets